It is fair to say that the past nine months have been difficult for the property industry. We have seen a boost since The Chancellor, Rishi Sunak, announced the SDLT holiday, but it is essential to focus on the "bigger picture" and plan for the future. How do we do this? The answer is we learn from past experiences and apply what we have learned to our current business model.

With that said, we wanted to provide reassurance to clients and organisations that we work with that we are and have been COVID prepared since the first lockdown. We use sophisticated cloud-based technology that allows our employees to log in remotely and work on our client files. This is no different from us working in the office, and we have strict SLA times that we seldom miss; this is quite the opposite, and we 99% of the time beat these.

One area that we have adapted is our telephone system. As you can appreciate, we are in lockdown, and the vast majority of our team are working remotely. We do, however, also understand that we still need to maintain telephone communication with our clients. All clients can now request a call back on their client journal. We have found that this relieves the frustration of being on hold and allows our legal team to focus on other areas essential within the conveyancing process. We have received positive feedback from this as recognised on our 4.5/5 Trustpilot score.

If you are looking to obtain a quote, you can call the office, and our Onboarding team is also responsive over the weekend to ensure that we provide our clients with consistent service.

The positive news is that the property industry currently can operate, and we understand that we must maintain communication with third parties, such as estate agents and brokers. Much like the phone system, we have adapted the way we communicate in this area, and we have a dedicated inbox for this. We provide necessary updates daily to ensure that everyone is "kept in the loop" the email address is agents@mjpconveyancing.com, and we encourage all communication via this inbox.

To summarise, we have learned that we have the technology available to work to our usual high standard throughout COVID, and as our technology is built in-house this means that we can adapt this to meet our client's needs.

Finally, we know that we have a fantastic team here at MJP Conveyancing, and we will continue to provide 5* service. We ask that you bear with us and follow our procedures to ensure we can serve everyone the best way possible.